Flyvoye.COM TERMS AND CONDITIONS
Terms and Conditions for Flyvoye.com
1) ABOUT US AND HOW TO CONTACT US
Flyvoye.com is a website and mobile application (“Website”) operated by Flyvoye, a limited liability company registered at NSW, Sydney (“we,” “our,” or “us”). Flyvoye.com is an online travel agency offering a wide range of travel products and services to users worldwide.
To contact us, please email or telephone our customer service team (for our email address and helpline number, please see [www.flyvoye.com/contact]). You can also use the live chat feature on our Website.
2) ABOUT THESE TERMS
Our Website helps you gather travel information and book various travel products and services such as flights, hotels, car rentals, tours, and more (“Travel Products”) offered by third-party suppliers (“Suppliers”). These terms apply to the booking services provided on our Website.
When booking a Travel Product, your booking is also subject to the relevant Supplier’s terms and conditions. It is important to read these terms, as they form a separate legal agreement between you and the Supplier. If there is a conflict between these terms and the Supplier’s terms, these terms will prevail.
By using our Website and booking with us, you confirm that you accept these terms and agree to comply with them. If you do not agree to these terms, you must not use our Website.
We recommend you print a copy of these terms for future reference. If you have questions, please contact us using the details in Section 1.
3) RULES WHEN USING OUR WEBSITE
WE MAY MAKE CHANGES TO OUR WEBSITE
We may update or change our Website to reflect changes in our services, user needs, or business priorities. We will try to provide reasonable notice of significant changes.
WE MAY SUSPEND OR WITHDRAW OUR WEBSITE
Our Website is provided free of charge. We do not guarantee uninterrupted access and may suspend or withdraw the Website for business or operational reasons with reasonable notice where possible.
YOUR ACCOUNT DETAILS
You must ensure that all account information provided is accurate and up to date. Keep your login credentials secure and confidential. If you suspect unauthorized access to your account, notify us immediately.
HOW YOU MAY USE MATERIAL ON OUR WEBSITE
We own or license all intellectual property rights on our Website. You may download or print content for personal use but must not modify, distribute, or use it for commercial purposes without permission.
USER-GENERATED CONTENT
Content uploaded by users has not been verified by us. If you find inappropriate content, report it using the contact details in Section 1.
PROHIBITED USES
You may not use our Website:
- For unlawful purposes or in ways that breach regulations.
- To harm or exploit minors.
- To transmit malicious or harmful content such as viruses.
- To engage in unauthorized data mining or extraction.
CONTENT STANDARDS
Content you contribute must:
- Be accurate and relevant.
- Not promote violence, hate speech, or discrimination.
- Not infringe on intellectual property rights.
- Comply with applicable laws.
4) GENERAL BOOKING TERMS
DETAILS AND PRICE
You confirm that the details provided during booking are accurate. Errors or incomplete information may result in booking issues. If a pricing error occurs, we reserve the right to cancel or adjust the booking.
BOOKING PROCESS
Upon completing your booking, you will receive a confirmation email. It is your responsibility to verify the details and notify us immediately of any discrepancies.
PAYMENT AND CURRENCY
Payment terms vary by Travel Product. Exchange rates and additional fees from your payment provider may apply.
TRAVEL PREPARATIONS
You are responsible for obtaining necessary travel documents, including visas, passports, and insurance.
SERVICE GUARANTEE
We aim to provide reliable services. For details on our service guarantee, please visit [www.flyvoye.com/service-guarantee].
5) TRAVEL PRODUCT-SPECIFIC TERMS
Flights: Your flight bookings are subject to the airline’s terms and conditions.
Hotels: Hotel bookings are subject to the hotel’s terms and policies.
Tours and Activities: Third-party terms apply to all tours, tickets, and activities.
6) HOW WE USE YOUR PERSONAL INFORMATION
We will use your personal information as outlined in our Privacy Policy, available at [www.flyvoye.com/privacy-policy].
7) LIABILITY
We are not liable for:
- Inaccurate information provided by Suppliers.
- Failures caused by user errors (e.g., incorrect booking details).
- Losses due to events outside our control, such as natural disasters or pandemics.
8) COMPLAINTS
If you have complaints, contact us using the details in Section 1.
9) GOVERNING LAW AND JURISDICTION
These terms are governed by the laws of New South Wales, Australia, and disputes will be resolved in the courts of New South Wales.
10) LANGUAGE
If these terms are translated into other languages, the English version will prevail in case of inconsistencies.
11) GENERAL
These terms form the entire agreement between you and us. If a part of these terms is found invalid, the remaining provisions will continue to apply.
12) SEVERABILITY
If any provision of these terms is deemed invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.
13) WAIVER
Failure by us to enforce any provision of these terms shall not constitute a waiver of our rights to enforce that or any other provision.
14) ENTIRE AGREEMENT
These terms, along with our Privacy Policy and any other referenced documents, constitute the entire agreement between you and us regarding your use of our Website and booking services.